Smart Agents logo Smart Agents For D365 Business Central

Launching April 2026 — The First AI Platform Built Inside Business Central

Your Team Shouldn't Spend Hours on Tasks That Take Agents Seconds.

Search records, answer customers, run reports, and post transactions — all from a single message across Chat, Teams, Web, and Email.

Logical is Possible.

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Free on AppSource · 1,000 credits included · 32 templates · Cloud & On-Premises

Built by a certified Microsoft CSP Partner with 20+ years of Business Central expertise

Microsoft CSP Partner AppSource Published GDPR by Design Cloud & On-Premises 20+ Years ERP Experience

Explore Smart Agents Capabilities by Topic

Select a topic to preview how Smart Agents works across operations, collaboration, security, channels, and templates.

Operate Business Central End-to-End

  • Ask in natural language: "Run customer statement for ABC."
  • Agent executes BC tools with your user permissions.
  • Output returns as PDF, Excel, or structured response.
  • Audit trail logs tool, parameters, and result.
  • Team saves steps without giving up control.

Cross-Agent Collaboration in Motion

  • Customer service agent receives a delivery request.
  • It asks logistics for live shipment status.
  • Sales checks finance for credit approval.
  • Responses merge into one customer-ready answer.
  • No tab switching. No internal email chain.

Four Layers of Control

  • Tool scoping defines exactly what each agent can do.
  • Autonomy levels control execution freedom.
  • Identity inheritance enforces user-level permissions.
  • Global Instructions set organization-wide guardrails.
  • Every action stays visible in a complete audit trail.

One Agent. Four Interaction Surfaces.

  • Use it in Business Central for direct operations.
  • Use it in Teams for collaborative workflows.
  • Use web chat for quick access outside BC.
  • Use email automation for repetitive service tasks.
  • Same tenant context, same backend, same credits.

32 Templates as Fast Launch Points

  • Pick a role-based template and start in minutes.
  • Customize instructions for your team vocabulary.
  • Attach BC tables, pages, reports, and processes.
  • Tune model tier by workload and budget.
  • Ship partner-ready vertical agents faster.

See It in Action — 90 Seconds, No Fluff

▶

Product Demo Coming Soon

Real product, real tool calls, real outputs — no staged demos.

Request Preview Access Instead

Agents That Actually Do the Work

Smart Agents can run reports, post journals, generate PDFs, export to Excel, and execute business processes from natural-language requests.

The Agent Can Never Do More Than the User

Identity inheritance, scoped tools, autonomy controls, and Global Instructions give IT full operational control.

Install. Pick a Template. Chat.

Install from AppSource in about a minute, then start with one of 32 templates or build your own agent in plain language.

Ready to see it for yourself? Request Preview Access

A Complete AI Platform Inside Business Central

4 Channels

Business Central, Teams, Web, and Email.

Agent Swarm

Agents collaborate across departments in real time.

30+ Templates

Role-based starters for finance, sales, purchasing, HR, compliance, and more.

Model Control

Pick lightweight or advanced models per agent to balance capability and cost.

Web + Knowledge Base

Combine live web search with uploaded policy and process docs.

Email Automation

Handle repetitive customer emails with live BC data responses.

Audit Trail

Track every tool call, parameters, and outcomes for accountability.

On-Premises

Full capabilities for on-prem customers, available today.

30+ Default Agents. One Swarm. Start Talking.

Hover any agent name to see its role in your operational swarm.

Smart Agent Sales Invoice Manager Customer 360 View Financial Reporter Purchase Order Manager Stock Lookup Agent Payment Manager Sales Quote Builder Vendor 360 View G/L Journal Manager HR and Timesheet Manager Sales CRM Assistant Salesperson Assistant Fixed Asset Manager Job and Project Manager Sales Return Manager Bank Reconciliation Agent Budget Manager Item Pricing Agent Warehouse Manager Dimension Analyst Assembly Manager Approval Workflow Agent Currency and Exchange Rates Business Writing Assistant Data Analyst Meeting Notes Writer Compliance and Regulation Guide Contract Reviewer Market Research Assistant BC Training and Help Guide Excel Formula Helper Process Documentation Agent

Need something specific? Build a custom agent in minutes.

Built for the Workflows You Run Every Day

Email Automation

Agents can identify a customer, fetch live BC data, and draft or send replies.

Reports and Documents

Generate statements, PDFs, and Excel exports from one request.

Multi-Agent Collaboration

Service, sales, and finance agents coordinate in one workflow.

From Install to First Conversation in One Minute

  1. Install from AppSource: free starter credits, no card required.
  2. Create your agent: use a template or define your own instructions and tools.
  3. Chat anywhere: BC, Teams, Web, and Email.

Security & Compliance

Your Data. Your Rules. GDPR by Design.

Business data stays in Business Central. Only redacted, minimized tool outputs are sent to the backend for AI processing.

Four Layers of Control

  • Tool Scoping: control exactly what each agent can execute.
  • Autonomy Levels: from supervised to high-autonomy.
  • Identity Inheritance: agents use user permissions only.
  • Audit Trail: every action is logged.

Data Residency in BC

Master and transactional records remain in your Business Central tenant. Only required result fragments are sent for processing — sensitive fields are redacted or masked.

Governance & Auditability

Every tool call is logged with parameters and outcomes. Supports accountability, traceability, and internal compliance review.

Need legal details? Request the Data Processing Addendum through the Contact Us form.

For Partners

Build vertical AI experiences with an open SDK and ship quickly without building AI infrastructure from scratch.

SmartAgent.SetAgentCode('CUSTOMER-360');
SmartAgent.SendMessage('Show open invoices for customer 10000');
Response := SmartAgent.GetResponse();
Message(Response.GetText());

On-Premises Ready

Full Smart Agents capability is available for Business Central on-premises deployments.

Pay Only for What the Agent Actually Does

Smart Agents is free to install. You only pay for credits when agents execute actions. No subscriptions, no user licenses, no hidden fees.

How Credits Work

1 Credit = €0.01

  • Every tenant gets 1,000 free credits on registration
  • Enough to thoroughly test and evaluate the system
  • Credits are consumed only when agents execute tools
  • Simple, transparent — no tiers, no lock-in

Real-World Cost Examples

Cents, not euros

  • Create a customer with all details provided: ~€0.02
  • Create a customer with internet lookup: ~€0.04
  • Costs depend on task complexity and model tier
  • Advanced models cost more, lightweight models cost less

Buy Credits Your Way

Two options

  • Credit card via Stripe — instant top-up
  • AppSource SaaS subscription — metered billing
  • All features included at every level
  • Cloud and On-Premises — same credits

Early Access — Limited Preview

Get in Touch — Choose the Right Path

Select the tab that best matches your goal. Whether you need preview access, a live demo, a direct contact route, partner onboarding, or enterprise planning, your request reaches the right QUALIA team directly.

Open Contact Form

Questions? We Have Answers.

How fast can I get Smart Agents running?

Install from AppSource in about a minute, then choose a template and start chatting. Your tenant gets 1,000 free credits to test with.

Does it work on Business Central On-Premises?

Yes. Smart Agents provides full on-premises support with the same features as SaaS.

Can agents do real work or only answer questions?

They execute real BC operations — run reports, post transactions, export data, generate documents, and coordinate with other agents.

How much does it cost?

The app is free to install. You only pay for credits consumed when agents execute actions. 1 credit = €0.01. Creating a customer costs about 2–4 cents. Buy credits via Stripe or AppSource metered billing.

Is my data safe?

Business data stays in your BC tenant. Only redacted, minimized tool outputs are sent for AI processing. Every action is logged in a full audit trail.

What channels are supported?

Business Central (embedded chat), Microsoft Teams, Web chat, and Email automation — all from the same agent with the same permissions.

Can agents access more data than the user?

No. Agents inherit the user's identity and permissions. They can never access or modify anything the user cannot.

What if I need help with configuration?

We provide a dedicated configuration support agent that can walk you through setup, connectivity, permissions, and any other configuration questions — directly inside the product.

Who built Smart Agents?

Smart Agents is built by QUALIA Technik GmbH, a certified Microsoft CSP partner based in Cologne, Germany, with 20+ years of Business Central expertise.

Give Every Business Central User an AI Assistant.

Free to install. 1,000 credits included. Your team starts working smarter in minutes.

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