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News & Updates

Product announcements, feature deep-dives, and insights about AI for Business Central.

Audit trail for compliance teams: every agent action logged

Compliance signs off on what they can read. Smart Agents writes one row to the SA Tool Call Log table per AI action, with user, tool, scope, tokens, credits, and outcome. Here is what compliance actually gets.

Picking the right Smart Agents model tier for the job

Fast, Smart, Expert, Premium. Four tiers in the Smart Agent enum, with multipliers from reduced to 4x in the credit management module. When each one earns its keep, with the cost-vs-quality tradeoff in numbers from real BC pilots.

Email triage with Smart Agents: from inbox to journal entry

The SA Email Handler codeunit is 1,141 lines of the email platform polling, intent extraction, and BC posting. Here is what happens between an email arriving and a draft journal landing in the user's outbox.

Four channels, one agent brain: Teams, Email, Web, and BC

The same agent answers in Business Central, Teams, Outlook, and the web chat with the same tool scope, the same session, and the same credit meter. Here is which channel to use when, and why we built one brain instead of four products.

Tool autonomy levels: when the agent should ask before posting

Four layers of control inside Business Central: tool scoping, autonomy levels, user-scoped sessions, and the audit trail. Each is boring on its own. The point is that they compose into something compliance signs off on.

A Business Central consultant's first week with Smart Agents

Day one install, day two template customization, day three a custom agent for the tenant, day four governance walkthrough, day five power users. The five-day plan we give CSP partners on their first engagement, in detail.

Credits explained: how Smart Agents actually bills

No seat fees, no plan tiers. One credit equals about a euro cent, the formula lives in the credit management module, and a typical customer-statement workflow costs less than a coffee. The full math, with worked examples.

Why Smart Agents lives inside Business Central, not on top of it

Bolted-on AI tools screen-scrape BC and call themselves integrated. We took the harder route: an AppSource extension that executes real BC operations through real permissions and inherits BC's audit story for free.