Smart Agent Email Log
This page shows every incoming email that a Smart Agent has received and processed.
Page type: List Source table:
Smart Agent Email LogObject:Page 72778317 "SA Email Log QUA"—Page.72778317.SAEmailLog.al
This page shows every incoming email that a Smart Agent has received and processed. Use it to monitor delivery status, check whether a reply was sent, review which BC entity matched the sender, and retry or investigate any emails that failed.
In plain terms
Some agents can run over email: they watch a mailbox and reply automatically. This page is the audit trail for that — every message in, what the agent did with it, and whether a reply went out.
This is effectively the Job Queue Log for the email channel. Behind the scenes a recurring Job Queue polls the mailbox on a schedule; each poll that finds mail produces a row here with a Status (Completed / Error / Skipped, …). When one fails, diagnose it from the error and hit Retry to have the agent pick it up again, just as you would re-run a failed job.
The sender columns show whether the agent recognised who emailed (matched to a Customer, Vendor, etc.) — agents can be set to only act on validated senders, so unknown addresses are safely Skipped.
How to open it
- Tell Me (Alt+Q) → search "Smart Agent Email Log".
- The page also appears in the Lists usage category, so it is accessible from any role center's search and bookmark bar.
Fields
The list shows the most recent entries first. All columns are read-only — this is a log page and cannot be edited directly.
Email Entries
| Field | Type | Description |
|---|---|---|
| Entry No. | Integer | The unique entry number. Read-only. |
| Agent No. | Integer | The agent that processed this email. |
| Status | Enum | The processing status. Possible values: Pending (received, waiting to be processed), Processing (currently being handled), Completed (successfully processed), Error (processing failed — see Error Message), Skipped (intentionally not processed, e.g. sender not validated). The status column is colour-coded: Completed = green, Error = red, Processing = amber, Pending = standard, Skipped = grey. |
| From Address | Text | The sender email address. |
| From Name | Text | The sender display name. |
| Subject | Text | The email subject. |
| Received At | DateTime | When the email was received. |
| Processed At | DateTime | When the agent finished processing. Read-only. |
| Reply Sent | Boolean | Whether a reply was sent. Read-only. |
| Reply Sent At | DateTime | When the reply was sent. Read-only. (Hidden by default — use Personalise or column chooser to show.) |
| Credits Used | Decimal | Credits consumed by the agent. Read-only. |
| Error Message | Text | Error details if processing failed. Read-only. (Hidden by default.) |
| Email Body Preview | Text | A preview of the email body. (Hidden by default.) |
| Sender Validated | Boolean | Whether the sender was recognised in a BC table. |
| Sender Entity Type | Enum | The type of BC entity the sender was matched to. Possible values: None, Customer, Vendor, Employee, Salesperson. |
| Sender Entity No. | Code | The number of the matched BC entity. |
| Sender Entity Name | Text | The name of the matched BC entity. |
Actions
| Action | What it does |
|---|---|
| Show Errors Only | Filter to show only emails that failed processing. |
| Show All | Remove all filters and show all email log entries. |
| Retry | Reset this email to Pending so it will be reprocessed on the next check. Only available when the selected entry has Status = Error. |
Notes
- The Retry action is only enabled when the selected row has a Status of Error. It clears the error message, resets Processed At, and sets Status back to Pending so the agent picks the email up again on its next scheduled check.
- Hidden columns (Reply Sent At, Error Message, Email Body Preview) can be revealed using the column chooser (right-click any column header) or via Personalise.
- Email integration must be configured on the individual agent card before entries will appear here. See your agent setup for the monitored mailbox address and check interval.