Agent Chat Sessions
A read-only list of all chat sessions recorded for a Smart Agent, sorted by the most recent message first.
Page type: List Source table:
Smart Agent SessionObject:Page 72778356 "SA Agent Sessions QUA"—Page.72778356.SAAgentSessions.al
A read-only list of all chat sessions recorded for a Smart Agent, sorted by the most recent message first. Administrators and power users can browse conversation history and promote any past session into a reusable AI test case without reopening the chat.
In plain terms
A session is one conversation between a user and an agent — every message back and forth, start to finish. This page is the history book of those conversations.
It's a permanent record of past conversations that you can browse but not chat into directly — use Open in Chat to reopen one. Each row shows how many messages it held and how many credits it used, so it doubles as a usage audit trail.
The most useful action here is Save as Test Case: turn a real, good conversation into a test case you can replay later to make sure the agent keeps behaving the same way. See Test Cases.
How to open it
- From the Smart Agents Chat page, select Past Chat Sessions in the action bar. The list opens filtered to the sessions of the currently active agent.
- From the Smart Agent Card, via the related sessions action.
Fields
The list has no separate groups. All columns are read-only.
| Field | Type | Description |
|---|---|---|
| Title | Text | The title of this chat session. Auto-generated from the first message. |
| Agent No. | Integer | The agent this session belongs to. |
| Started At | DateTime | When this chat session started. Read-only. |
| Last Message At | DateTime | When the most recent message was sent in this session. Read-only. |
| Message Count | Integer | The total number of messages in this session. Read-only. |
| Credits Used | Decimal | The total number of credits consumed in this session. Read-only. |
| Status | Enum | Whether this session is still active or has been archived. Possible values: Active, Archived. Read-only. |
Two additional columns are present in the list but hidden by default:
| Field | Type | Description |
|---|---|---|
| Session ID | Guid | The unique identifier for this chat session. Hidden by default. Read-only. |
| User Security ID | Guid | The BC user who owns this chat session. Hidden by default. Read-only. |
Actions
| Action | What it does |
|---|---|
| Save as Test Case | Promote this conversation into a reusable AI test case for the agent. A dialog asks you for a test name and optional description. The test case captures every message turn in the selected session. The session must contain at least one message. |
| Open in Chat | Open this session in the chat page. Opens Smart Agents Chat with the session's agent pre-selected. |
Related pages
- Smart Agents Chat — the chat page that opens this list from the Past Chat Sessions action, and which this list's Open in Chat action navigates back to.
Notes
- The list is sorted by Last Message At descending so your most recent sessions appear at the top.
- Sessions with zero messages cannot be promoted to a test case. The Save as Test Case action shows a message and exits if the selected session is empty.
- Promoting a session to a test case does not delete or change the session itself.